Account Deletion Request

We respect your privacy and provide simple options to delete your JYLTOW account and associated data.

Important: Account deletion is permanent. Once deleted, you will lose access to your order history, active towing requests, invoices, and saved details.

How to request account deletion

1 Option A: Inside the JYLTOW App (Recommended)

The fastest way to delete your account is directly from the mobile app:

Open the JYLTOW App on your device.
Go to the Profile or Account Settings screen.
Tap on Delete Account.
Confirm your request. Your account and personal data will be deleted instantly.

2 Option B: Online / Web Request

If you have uninstalled the app or cannot access your account, you can request deletion by contacting support:

Email us at [email protected].
Use the subject line: Account Deletion Request - JYLTOW.
Provide your registered phone number or email address to help us identify your account.
Our support team will verify your ownership and process the deletion within 48 hours.

3 Commercial, Fleet & Business Accounts

To prevent fraud, service disruptions, and unauthorized deletion of corporate operational logs, fleet and commercial account deletions require manual review and verification:

Authorization: Requests must be submitted by an authorized account administrator or corporate signing officer.
Process: Contact your dedicated Account Manager or email our corporate compliance team at [email protected] with your corporate details.
Outstanding Balance: All outstanding commercial invoices and pending service liabilities must be settled prior to account termination.

Submit Account Deletion Request

Please fill out this form to submit your request. Clicking "Send Request" will prepare an email addressed to [email protected] containing all the necessary details.

Full Name *

Registered Email *

Registered Phone Number *

Account Type *

Reason for Deletion (Optional)

I understand that account deletion is permanent, and that some historical audit/billing records will be retained in accordance with CRA and legal liability policies. *

Data retention & deletion details (Canada Compliance)

To balance your privacy rights under PIPEDA & Law 25 with our legal obligations under Canadian tax and liability regulations, here is exactly what is deleted and what must be kept:

🗑️ What is Deleted or Anonymized

Personal Profiles: Individual names, profile photos, personal phone numbers, and login emails.
Credentials & Security: Account passwords, active API tokens, and session keys.
Telemetry: Real-time and continuous GPS background tracking logs of individual drivers.
Saved Preferences: Notification settings, saved payment methods (credit cards), and default vehicle profiles.

📋 What is Retained (Legal & Audit Records)

Financial & Tax Records: Invoices, payment transaction logs, and GST/HST details (retained for 7 years in compliance with Canada Revenue Agency guidelines).
Dispatch & Service History: Historical tow requests, dispatch contracts, service locations, and mechanic notes (retained for insurance liability and dispute resolution).
Audit Logs: System audit trials and corporate administrative actions (retained for security and fraud prevention).

CRA & Provincial Corporate Record Keeping:

In accordance with the Canada Revenue Agency (CRA) guidelines under the Income Tax Act, JYLTOW is legally required to retain books and records containing financial transactions for a minimum of six (6) tax years from the end of the tax year they relate to. For commercial and fleet accounts, this includes dispatch contracts and service records to satisfy audit, liability, and tax requirements. Any personal information linked to these records will be minimized or anonymized to the maximum extent permitted by law, adhering to PIPEDA and provincial privacy standards (including Quebec's Law 25 and provincial PIPA legislation).

For more details on your rights, data portability, or how we process your information under Canadian privacy laws, please review our Privacy Policy or Contact Us.